VILLAGE HUB
PRIVACY POLICY
Effective Date: 27 January 2026
Village Hub ("Village Hub", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Brickfield Spaces (Pty) Ltd, operating as Village Hub, collects, uses, stores, and protects personal information when you:
• Use the Village Hub website
• Register for membership
• Use the Village Hub platform or mobile app
• Book workspace, meeting rooms or services
• Visit the Village Hub premises
• Interact with Village Hub services
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
1. WHO WE ARE
Village Hub is a co-working and community workspace operated by:
Brickfield Spaces (Pty) Ltd
Trading as Village Hub
Village Hub provides:
• Shared workspaces
• Private offices
• Meeting rooms
• Event space
• Community services
• A digital member platform powered by Spacebring
2. PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information.
Identity Information
• Full name
• ID or passport number (where required)
• Company name
Contact Information
• Email address
• Phone number
• Address
Account Information
• Username
• Profile information
• Membership details
Booking & Usage Information
• Desk bookings
• Meeting room reservations
• Workspace usage
• Platform activity
Payment Information
Payments may include:
• Card details (processed through payment providers)
• Transaction records
• Subscription payments
Village Hub does not store full card details.
Payments are processed securely through third-party payment gateways.
Device & Platform Data
When using our platform or website we may collect:
• IP address
• Device type
• Browser information
• App usage information
Building Access Data
Where applicable we may collect:
• Entry logs
• Access control records
• QR access or mobile access usage
Visitor Information
When members invite guests we may collect:
• Guest names
• Visit records
• Contact information
3. HOW WE COLLECT INFORMATION
We collect personal information when you:
• Register for Village Hub membership
• Use the Village Hub platform or mobile app
• Book desks, offices or meeting rooms
• Make payments
• Contact Village Hub
• Attend events
• Enter the Village Hub premises
Information may also be collected automatically through:
• Website cookies
• Mobile app usage
• Platform analytics
4. HOW WE USE YOUR INFORMATION
Village Hub uses personal information to:
Provide Services
• Manage memberships
• Manage bookings
• Provide access to workspace facilities
Operate the Platform
• Maintain user accounts
• Enable community features
• Manage platform functionality
Process Payments
• Process subscriptions and bookings
• Maintain financial records
Security & Safety
• Manage building access
• Monitor safety and security
Communication
• Send service notifications
• Send membership updates
• Inform members about events or community news
Improve Services
• Understand workspace usage
• Improve the Village Hub experience
5. SHARING OF INFORMATION
Village Hub may share personal information with trusted service providers where necessary.
These may include:
Platform Providers
Village Hub uses Spacebring to manage memberships, bookings and community features.
Payment Providers
Payment processing providers may process payment information securely.
IT & Infrastructure Providers
Technology providers supporting Village Hub systems.
Legal & Compliance
Where required by law or regulatory authorities.
Village Hub does not sell personal information to third parties.
6. DATA STORAGE & SECURITY
Village Hub takes reasonable technical and organisational measures to protect personal information.
These may include:
• Secure servers
• Access control systems
• Password protection
• Encryption where applicable
• Restricted access to data
Despite these safeguards, no system is completely secure.
Users should also protect their own account credentials.
7. DATA RETENTION
Village Hub retains personal information only for as long as necessary to:
• Provide services
• Maintain legal compliance
• Resolve disputes
• Maintain operational records
Where information is no longer required it may be securely deleted.
8. YOUR RIGHTS
Under POPIA, individuals have rights regarding their personal information.
These include the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where appropriate
• Object to certain processing
• Withdraw consent where applicable
Requests may be sent to the contact details below.
9. COOKIES & WEBSITE TECHNOLOGIES
Village Hub websites and platforms may use cookies and tracking technologies to:
• Improve website functionality
• Analyse usage
• Enhance user experience
Users may control cookies through their browser settings.
10. THIRD-PARTY SERVICES
Village Hub services may integrate with third-party platforms including:
• Spacebring
• Payment gateways
• Communication services
These services may have their own privacy policies.
Village Hub is not responsible for third-party policies or practices.
11. CCTV & SECURITY MONITORING
Village Hub premises may use CCTV and security monitoring systems for:
• Safety and security
• Property protection
• Incident investigation
Recorded footage may be retained where necessary.
12. CHILDREN'S PRIVACY
Village Hub services are intended for individuals 18 years or older.
We do not knowingly collect personal information from children.
13. CHANGES TO THIS POLICY
Village Hub may update this Privacy Policy from time to time.
Updated versions may be published on:
• The Village Hub website
• The member platform
• The mobile app
Continued use of Village Hub services constitutes acceptance of the updated policy.
14. CONTACT
For privacy enquiries or data requests please contact:
Village Hub
Operated by Brickfield Spaces (Pty) Ltd
📧 hello@villagehub.co.za
🌐 www.villagehub.co.za